Refund & Return Policy
Last updated: 27 July 2026
We want you to love your Zakash tee. If something's not right, here's exactly how our returns and refunds work.
Return Eligibility
You can request a return or exchange within 7 days of delivery, as long as the item is:
- Unused, unwashed, and unworn, with original tags attached.
- In its original packaging.
- Not part of a Final Sale or clearance offer.
How to Request a Return or Exchange
- Message us on WhatsApp or email with your order number and a photo of the item.
- We'll confirm approval within 1–2 business days.
- Once approved, we'll arrange pickup or share our return address with you.
- After inspection, we'll process your exchange or refund within 5–7 business days.
Damaged or Incorrect Items
Received a damaged, defective, or wrong item? Let us know within 48 hours of delivery with photos — we'll arrange a free replacement or full refund, no questions asked.
Refund Method & Timeline
- Online payments are refunded to the original payment method within 7–10 business days of approval.
- Cash on Delivery orders are refunded via bank transfer or Easypaisa/JazzCash within 7–10 business days.
- Original delivery charges are non-refundable, unless the return is due to our error.
Exchanges
Need a different size? Let us know when requesting your return. Exchanges depend on stock — if unavailable, we'll offer a refund or store credit instead.
Return Shipping Costs
If the return is due to our error (wrong or damaged item), we cover the shipping cost. For change-of-mind or size-related returns, the customer covers return shipping.